L-R: KAA MD Jonny Andersen, Cabinet Secretary Tourism Najib Balala, Ministry of Interior and Coordination of National Government Cabinet Secretary Fred Matiang’i, Health Cabinet Secretary Dr Cleopa Mailu and Cabinet Secretary for Transport and Infrastructure James Macharia (R) during the signing of a Memorandum of Understanding (MoU) on the Airports Service Charter, which includes the JKIA Customer Service Improvement Plan with the aim to provide world-class service at the Jomo Kenyatta International Airport. It is the first time KAA has teamed up with airport agencies to come up with a coordinated approach to delivering quality services at the regional hub. January 25, 2018